Omniscio · Agent Mission Control

Terms of Service

Omniscio — Terms of Service

DRAFT v2 — pending attorney review. Updated with the owner's launch decisions (North Carolina governing law; new LLC publisher; US-only launch; arbitration + class-action waiver with opt-out; 14-day refund; Omniscio rebrand; voice off by default) and the fixes identified in the adversarial red-team review. Not final legal advice. Bracketed [PLACEHOLDER] items still need an owner/attorney decision. Defined terms are shared with the Privacy Policy v2.

Effective date: [OWNER: publication date — set at launch] Last updated: 2026-08-04

1. Who we are

Omniscio (the "App," "Omniscio," "Service," "we," "us," "our") is a desktop application published and operated by Omniscio LLC ("the Company"), a North Carolina limited liability company, located at 5301 Terminal St, Charlotte, NC 28208. (Omniscio was previously named "Agent Mission Control." The App and the Company's separate management dashboard share the Omniscio name.)

These Terms of Service ("Terms") govern your access to and use of Omniscio, including the desktop application, our websites, our hosted backend services, paid subscriptions, and related services (together, the "Services"). By downloading, installing, accessing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

If you use the Services on behalf of an organization, you represent you have authority to bind it, and "you" includes that organization.

2. What Omniscio is (and is not)

Omniscio is a desktop application that helps you run, organize, and manage AI coding agents and sessions (such as Claude Code) on your own computer and against your own code and projects. It orchestrates agent sessions, stores your session history locally, and provides productivity features.

Omniscio is a tool, not the agent. The AI agents you run are provided by third parties (for example, Anthropic's Claude). Omniscio launches and manages those agent processes and, in some cases, routes requests to third-party AI providers on your behalf. You are responsible for what your agents do — the code they produce, the commands they run, and the changes they make to your systems and data — subject to Section 12 (which allocates responsibility for defects in our own software to us). See Sections 8, 12, and 13.

3. Availability — United States only (at launch)

The Services are currently offered only to users located in the United States. You represent that you are located in, and will use the Services from, the United States. We do not target or knowingly offer the Services to consumers in the EU, UK, or other regions at this time; availability may expand in the future with region-specific terms.

4. Eligibility and accounts

5. Plans, billing, and payment

5.1 Plans

The Company-funded credit pool is a usage allowance, not a cash balance: it does not roll over, is not redeemable for cash, and resets each billing/calendar month. Current plan details and exact credit amounts are shown at the point of purchase and control over any "approximately" figure here.

5.2 Merchant of record and payment processing

Payments are processed by Stripe, Inc. ("Stripe"). Omniscio LLC is the merchant of record — you purchase the Services directly from the Company, and the charge originates from the Company (via Stripe). You authorize the Company, through Stripe, to charge your payment method for all applicable fees, including recurring charges, until you cancel.

5.3 Taxes

Prices exclude taxes. Applicable US sales/use taxes are calculated and collected at checkout via Stripe Tax based on your location and added to your total. You are responsible for those taxes; the Company is responsible for taxes on its net income.

5.4 Automatic renewal — clear disclosure and consent

Your subscription automatically renews. At checkout, before you pay, we disclose (clearly and near the consent button) the recurring nature of the charge, the amount, the billing interval, and how to cancel; your affirmative agreement to those terms is captured at purchase, and we send a confirmation with cancellation instructions afterward. For any annual (one-year) plan, we will send a renewal reminder before the renewal charge. Renewals continue at the then-current price until you cancel.

5.5 Cancellation

You may cancel at any time, directly in the App (or via a self-service billing portal we provide), using a method at least as easy as signing up — no retention wall, no requirement to email or call. Cancellation stops future renewals; paid features remain active through the end of the current paid period.

5.6 Refunds

14-day refund. If you are unhappy, you may request a refund within 14 days of a charge. We will refund the amount you paid for that period, less the cost of any Company-funded AI credits you have already consumed during it (the consumed portion is non-refundable because it reflects real third-party AI cost we incurred on your behalf). This applies to the first purchase and to each renewal charge. Refund requests: in the App, or by emailing legal@omniscio.com.

5.7 Price and plan changes

We may change prices, plan features, or credit-allowance sizes. For existing paid subscribers, we will give at least 30 days' advance notice of a price increase and a chance to cancel before it takes effect on your next renewal; the increase will not apply to a period you have already paid for. We will not treat mere continued use as consent to a price increase for an existing subscriber — the increase applies only on renewal after notice.

5.8 Failed payments

If a payment fails, we may retry and may suspend or downgrade paid features until payment succeeds. During a payment-retry ("dunning") window your plan may temporarily remain at its current tier before downgrading.

5.9 Chargebacks and payment disputes

If you believe a charge is wrong, contact us first — the 14-day refund (Section 5.6) and self-service cancellation (Section 5.5) resolve billing issues quickly and easily. Initiating a chargeback or payment dispute with your bank or card network, instead of using those channels, for a charge that is valid under these Terms is a breach of these Terms. You authorize the Company to present these Terms and your usage records to the card network in response to any such dispute. We may suspend or terminate your account and withhold further service while a chargeback is pending or after an invalid one is filed, and fraudulent or abusive chargebacks are grounds for immediate termination. This does not limit any refund or dispute right you cannot waive under applicable law.

6. Bring-your-own-key (BYOK) and spend safeguards

7. License to use the App

Subject to these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable license to install and use Omniscio on devices you own or control, for personal or internal business use. You may not: copy, modify, or make derivative works except as permitted by applicable open-source licenses or by us in writing; reverse engineer except where that restriction is prohibited by law; access, extract, or inspect the App's source code or internal files — including any source bundled with or embedded in the installed App — to view, study, copy, or reconstruct its design or logic (such materials are proprietary and confidential, and a file being readable on your device grants you no right to read, use, or disclose it); rent, lease, sell, sublicense, or commercially redistribute the App or access to the Services; remove proprietary notices; or use the Services to build a competing product or to circumvent usage limits, credit allowances, or billing. The App includes third-party and open-source components licensed under their own terms, which govern those components.

8. Your responsibilities and your content

9. Acceptable use

You agree not to use the Services to: violate law or infringe others' rights; create, run, or distribute malware or perform unauthorized access or attacks; process data or direct agents at systems, repositories, or accounts you are not authorized to access; abuse, drain, or fraudulently obtain Company-funded AI credits (including automating sign-ups to harvest free allowances); probe, scan, or penetration-test the Services or the Company's systems, or attempt to bypass or defeat their security or usage controls, without our prior written permission; or interfere with or overload the Services or the providers they rely on.

Reporting a vulnerability. If you discover a security vulnerability, please report it to security@omniscio.com and give us a reasonable chance to fix it before disclosing it publicly. Good-faith research reported this way — without accessing other users' data, degrading the Services, or breaking the law — is welcome, and we will not pursue legal action against you for it.

Provider usage policies flow down. When you use Company-funded credits, your requests run through the Company's account with the underlying AI providers. You must therefore also comply with those providers' usage/acceptable-use policies (for example, Anthropic's Usage Policy), as updated. The same obligation applies to your BYOK usage under Section 6. Violating a provider policy is grounds for immediate suspension, because provider enforcement can affect the shared gateway that other users depend on.

We may investigate suspected violations and suspend or terminate access for conduct we reasonably believe violates these Terms or harms the Company, other users, or third parties.

10. Export controls and sanctions

You represent that you are not located in, and are not a national or resident of, any US-embargoed or sanctioned jurisdiction; that you are not on any US government restricted-party list (including OFAC's SDN list or the BIS denied/entity lists); and that you will not use or export the Services in violation of US export-control or sanctions laws. Breach is grounds for immediate termination.

11. Copyright / DMCA (hosted surfaces)

For any user content stored on the Company's hosted surfaces (for example, team features or shared artifacts), we maintain a notice-and-takedown process and a designated agent under the DMCA. To report claimed infringement, contact our designated agent: Omniscio LLC, Attn: DMCA Designated Agent, 5301 Terminal St, Charlotte, NC 28208; DMCA@omniscio.com. A valid notice must include the elements required by 17 U.S.C. § 512(c)(3); we will process valid notices and counter-notices under 17 U.S.C. § 512 and may remove or disable access to the content and terminate repeat infringers. [OWNER/ATTORNEY — file this designated agent with the US Copyright Office's DMCA Designated Agent Directory (the online registration) so the § 512 safe harbor attaches.]

12. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, secure, timely, or error-free, that AI-generated output will be accurate, reliable, or fit for any purpose, or that defects will be corrected.

AI OUTPUT AND AGENT ACTIONS ARE INHERENTLY UNPREDICTABLE. You are solely responsible for reviewing, testing, and validating any code, commands, or output before relying on them, and for maintaining backups.

NOT FOR HIGH-RISK USE. The Services are general-purpose developer tooling and are not designed, intended, or authorized for use in high-risk activities where a failure, error, or unpredictable AI action could lead to death, personal injury, or severe physical, environmental, or property damage — including the operation of medical devices or life support, aircraft or other vehicle navigation or control, nuclear facilities or other critical infrastructure, weapons systems, or any real-time safety, emergency-response, or life-critical system. You will not use the Services for any such purpose; if you do, you do so entirely at your own risk and assume all resulting liability.

Not professional advice. AI output is informational only and is not legal, financial, tax, medical, or other professional advice. You are responsible for independently reviewing and verifying any output before you rely on it, and for obtaining qualified professional advice where appropriate.

Distinction between AI behavior and our software. The disclaimers above concerning AI/agent output do not purport to disclaim the Company's responsibility for defects in the Company's own software (billing, gateway metering, orchestration, credential storage). Our responsibility for the latter is addressed — and limited — in Section 13, subject to its carve-outs.

Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

14. Indemnification

You agree to indemnify and hold harmless the Company and its owners, employees, and suppliers from third-party claims, damages, and expenses (including reasonable legal fees) arising out of: (a) Your Content; (b) your use of the Services, including the actions of agents you run; (c) your violation of these Terms; or (d) your violation of any law or third-party right — except to the extent caused by the Company's own breach, negligence, or willful misconduct. We will promptly notify you of any claim, allow you to control the defense with counsel of reasonable choice, and reasonably cooperate; you may not settle a claim in a way that imposes obligations on the Company without its consent.

15. Suspension and termination

16. Beta and changing features

Some features may be offered on a beta/preview/"in-development" basis, may change or be removed at any time, are provided "as is," and are excluded from any service commitments.

17. Governing law and dispute resolution

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-laws rules.

Binding arbitration; class-action waiver (with opt-out). Except for claims that may be brought in small-claims court and requests for injunctive relief to protect intellectual property, any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, seated in Mecklenburg County (Charlotte), North Carolina. For a claim brought by a consumer, the Company will pay the AAA filing, administrative, and arbitrator fees to the extent the AAA Consumer Rules require, and will pay such fees for any non-frivolous consumer claim even where the rules do not require it. You and the Company waive any right to a jury trial and to participate in a class, collective, or representative action.

30-day opt-out. You may opt out of this arbitration/class-waiver section by sending written notice to legal@omniscio.com within 30 days of first accepting these Terms; if you opt out, disputes proceed in the state or federal courts located in Mecklenburg County, North Carolina, to whose exclusive jurisdiction and venue the parties consent.

[ATTORNEY NOTE — confirm AAA Consumer Rules applicability and the final fee-shifting language.]

18. Miscellaneous

Entire agreement (these Terms + the End User License Agreement (EULA) + the Privacy Policy + plan terms); severability; no waiver; you may not assign without consent, we may assign in a merger/acquisition/asset sale; force majeure. Changes to these Terms: material changes get reasonable notice (in-app and/or the "Last updated" date); continued use after they take effect is acceptance.

19. Contact

Questions: legal@omniscio.com, Omniscio LLC, 5301 Terminal St, Charlotte, NC 28208.

DRAFT v2 — pending attorney review. Not final legal advice.