Omniscio — Refund & Cancellation Policy

Effective date: 2026-08-19 Last updated: 2026-08-19

1. Who bills you

Paid Pro subscriptions for Omniscio are sold and billed directly by Omniscio LLC ("the Company," "we," "us"), a North Carolina limited liability company, which is the merchant of record. You purchase the Services directly from the Company, and the charge originates from the Company.

Stripe, Inc. ("Stripe") is only our payment processor. Stripe securely processes your payment, and Stripe Tax calculates and collects any applicable US sales/use tax at checkout. Stripe does not sell the Services and does not decide your refunds — the Company does. Card and payment details are handled by Stripe; we do not store them.

This Policy works alongside our Terms of Service and End User License Agreement. Nothing in this Policy waives any mandatory consumer rights you may have under applicable US law.

2. How to cancel

You can cancel your subscription at any time, using a method at least as easy as signing up — there is no retention wall and no requirement to email or call us:

• In the App — open Omniscio's settings/billing area and choose to cancel; and/or
• Through the self-service billing portal we provide — manage or cancel your subscription there.

If you cannot find the option, email us at legal@omniscio.com and we will point you to the right place.

3. What happens when you cancel

• Cancelling stops future renewals. You will not be billed again after you cancel (subject to any charge already in progress).
• Your paid features stay active through the end of the current paid period. For example, if you cancel a monthly plan mid-month, your Pro features remain active until that month ends.
• When the paid period ends, your plan reverts to Free. You keep the core application at the Free plan's feature, usage, and credit limits; you do not lose access to the App itself.
• Cancelling is not the same as a refund. Whether you are entitled to a refund of an amount already charged is covered in Section 4.

4. Refunds

Consistent with Terms of Service §5.6:

• 14-day refund. If you are unhappy, you may request a refund within 14 days of a charge. We will refund the amount you paid for that period, less the cost of any Company-funded AI credits you have already consumed during it. This applies to your first purchase and to each renewal charge.
• Consumed credits are non-refundable. The consumed portion is non-refundable because it reflects real third-party AI cost the Company incurred on your behalf. The Company-funded AI credit pool is a usage allowance, not a cash balance — it is not redeemable for cash and consumed credits are never refunded.
• How refunds are paid. Approved refunds are returned to your original payment method via Stripe. Processing times depend on your bank or card issuer.
• Abuse. We may decline a refund in cases of apparent abuse or fraud, or a violation of the Terms of Service or End User License Agreement — for example, requesting repeated refunds, reselling credits, or sharing or reselling an account.

5. Contact

To request a refund or ask a billing question, use the billing area in the App or email us at legal@omniscio.com. More information is available at https://omniscio.com, or you can reach the billing area directly in the App.